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Policy

Refund & Cancellation Policy

Effective Date: 17 September 2026

Last Updated: 18 September 2026

Aha Rasam sells packaged food products. For reasons of hygiene, food safety and product integrity, returns and cancellations are handled differently from many other goods. This policy explains when an order can be cancelled, when we will replace or refund, and how to raise a concern. It forms part of our Terms & Conditions and should be read with our Shipping Policy.

1. Who we are

Aha Rasam is a brand of SHREEVEDA FOODS, a sole proprietorship owned by PAWAN KUMAR GOPAL KHATTE. In this document, "Aha Rasam", "we", "us" and "our" mean SHREEVEDA FOODS, acting through its proprietor PAWAN KUMAR GOPAL KHATTE, who is the seller of the products offered on aharasam.com. "You" means the person using the website or placing an order.

  • Brand: Aha Rasam
  • Business (trade) name: SHREEVEDA FOODS
  • Legal seller / proprietor: PAWAN KUMAR GOPAL KHATTE
  • Registered business address: SHREEVEDA FOODS, Ground Floor, C/o. S.K. Enterprises Building, Gut No. 65, Property Number 317, Pali-Bhira Road, Next to 21 Ganpati Temple, Siddheshwar BK, Taluka Sudhagad, District Raigad, Maharashtra, 410205
  • GSTIN: 27AGDPK3715D2ZR
  • FSSAI registration number: 21525070000009
  • Website: aharasam.com
  • Customer support: [email protected] · 9699602706

2. Before you pay

You may leave your cart or checkout at any time before payment. No order is confirmed and nothing is owed.

3. Failed or uncertain payments

  • If a payment fails, no order is confirmed and nothing is dispatched. You may try again.
  • If money has been debited but you have not received an order confirmation, please do not pay again. Contact us with your order number (if shown) and the date and amount of the payment. Do not send us card numbers, UPI PINs, OTPs or passwords.
  • We check the payment status with our payment provider. If the payment was successfully received, we will confirm your order or, where the order cannot be fulfilled, refund it. If the payment did not reach us, any amount debited is normally reversed by your bank or payment provider according to their own timelines.

4. Cancellation by you

  • Food orders are processed promptly once payment is verified. For this reason, cancellation is ordinarily not available after your order has been confirmed, and it is not possible once the order has been packed or dispatched.
  • If you have an urgent concern about an order you have just placed, contact us immediately. Where the order has not yet been processed, we will consider the request, but we cannot guarantee that cancellation will be possible.
  • We do not charge a cancellation fee.
  • This does not affect any cancellation or refund right available to you under applicable law.

5. Cancellation by us

We may cancel a confirmed order, in whole or in part, for legitimate reasons, including where:

  • the product is unavailable or cannot be supplied;
  • the order was accepted at an obviously incorrect price or because of a technical error;
  • the delivery address cannot be serviced;
  • we cannot verify the payment, or we have reasonable grounds to suspect fraud or misuse; or
  • we are prevented from fulfilling it by events outside our reasonable control.

If we cancel an order you have paid for, we will tell you and refund the amount paid for the cancelled products, including the shipping charge where the whole order is cancelled.

6. Returns

Because our products are consumable food items, we cannot ordinarily accept a return merely because you have changed your mind once the order has been delivered. We also cannot accept the return of a product that has been opened, used, tampered with, or not stored as directed on the pack, or whose integrity or hygiene cannot be assured — except where applicable law requires otherwise.

7. Problems we will review

Please contact us if:

  • you received the wrong product;
  • a product arrived materially damaged, or the package was damaged in transit;
  • an item is missing from your order;
  • a product is materially different from what you ordered;
  • a product was delivered after its best-before date, or has a quality or food-safety concern; or
  • you have any other claim available to you under applicable law.

8. How to report a problem

Please report the problem as soon as reasonably possible after delivery, so that we can investigate while the evidence is fresh. Reporting promptly helps our investigation; it does not limit any right you have under applicable law, and a concern raised later will still be considered.

To help us investigate, please share, where available:

  • your order number;
  • photographs of the outer packaging, including any damage;
  • photographs of the product pack (front and back), showing the batch number and best-before date;
  • photographs of the product showing the issue; and
  • a short description of the problem.

Please keep the product and packaging until we have completed our review. If you are unable to provide something, tell us and we will work with what you have.

9. What happens next

  • We will review your report and may ask for further information, or check with our courier or production records.
  • Where the concern is found to be valid, we will offer a replacement (subject to availability) or a refund, as appropriate.
  • Where only part of an order is affected, the replacement or refund will ordinarily relate to the affected item or items.
  • We may ask you to return the product, in which case we will explain how. We will not ask you to pay for returning a product we supplied incorrectly or that arrived damaged.

10. Parcels that do not arrive

If your parcel has not been delivered, please contact us. We will investigate with the courier. Where the parcel is confirmed lost, or was not delivered through no fault of yours, we will offer a replacement (subject to availability) or a full refund, including the shipping charge.

11. Parcels returned undelivered

If a parcel is returned to us because the address was incorrect or incomplete, you could not be reached after the courier’s attempts, or a legitimate prepaid delivery was refused, we will contact you. We may offer to dispatch it again, which may involve an additional shipping charge, or to refund the price of the products. In these cases, to the extent permitted by applicable law, the original shipping charge and any return shipping cost may not be refunded. Where a return was caused by us or our courier, you will not bear these costs.

12. Shipping charges

Shipping charges are ordinarily not refundable once an order has been correctly dispatched. They will be refunded where we cancel your whole order, where the order is not delivered through our or our courier’s fault, where you received a wrong or damaged product and a full refund is given, or where applicable law requires.

13. How refunds are paid

  • Approved refunds are made to the original payment method wherever possible.
  • The refund is based on the amount you actually paid, taking into account any discount applied.
  • We normally initiate an approved refund within 7 business days of approval.
  • Initiating a refund and receiving it are different events. After we initiate a refund, the time it takes to appear in your account depends on our payment provider (Razorpay), your bank, card issuer or payment app, and the payment method used. We will share the refund reference on request to help you follow it up with your bank.

14. Misuse

To the extent permitted by applicable law, we may decline a claim that appears to be fraudulent or abusive — for example, where evidence has been altered, or the same claim is made repeatedly without basis. We will tell you if we decline a claim and why.

15. Contact us

Please raise all concerns with Aha Rasam directly, quoting your order number. We will deal with the courier or payment provider on your behalf.

16. Grievances

If your concern is not resolved to your satisfaction through customer support, you may write to our Grievance Officer:

Please include your order number (if any), a description of the issue and any supporting information. We will acknowledge your grievance within 48 hours of receiving it and work to resolve it within one month, or within any shorter period required by applicable law. Some matters, such as courier or bank investigations, depend on information from third parties; where that is the case we will keep you informed.

17. Changes and applicable law

We may update this policy from time to time. The version published on this page, with its effective date, applies to orders placed while it is in force.

Nothing in this document excludes, limits or waives any right you have as a consumer that cannot lawfully be excluded, limited or waived. If any part of this document conflicts with applicable Indian law, applicable law prevails.